Policies

Shipping Policy:

All orders are shipped within 24-48 hours of your payment. You will receive an order confirmation shortly after you place it. Please take the time to ensure your shipping address is correct when ordering and when reviewing your order confirmation e-mail. If your address is incorrect, please contact us immediately. Once your order has shipped, there is no way for us to change any information.

International Shipping Policy: 
Delivery time to Canada and worldwide countries is just an estimated average delivery time frame and is NOT guaranteed. Your package may be held by your country’s customs agency until cleared. We do not have control over your local Post Mail System or Customs Agencies. However you can be assured that all international packages are being shipped out with all needed documentation to avoid unnecessary delays.


Duties and Taxes: Our prices do not include duties or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local Customs office.


Returns & Exchanges:


If you are not satisfied with the product you have received, we will be glad to assist you with an exchange or refund. Return/Exchange Material Authorization (RMA) number is required on all returns. All items returned without RMA number will not be accepted and refused. To obtain RMA number please complete Return Request Form or e-mail us at customerservice@JawbonePrime.com for further instructions.


Returns or exchanges must be made within 30 days of the shipping date. Items must be returned unused, with all parts and accessories, and in original packaging. Products returned with signs of wear and tear or without original packaging will not be accepted for refund or exchange.


Refunds will be made for the price of an item, shipping and handling cost is NOT refundable. Exchanges may require additional shipping expenses. You will be responsible for ALL costs involved in re-shipping the product. Returns must be shipped by US Postal Service, properly packaged in hard box. It is your responsibility to insure your return package – we are not liable for lost or damaged merchandise.


Jawbone PRIME will process exchanges or refunds within 1-2 weeks of receipt.


Warranty:


Limited Product Warranty: Our products are made to ensure satisfaction and service during the natural life of the product. Jawbone PRIME, Inc. warrants to the original purchaser that its products will be free from defects in material and workmanship for a period of 90 days (unless stated otherwise under product's description) from the date of purchase. Memory Cards, Screen protectors, belt clips and belt clip parts are warranted for a period of 30 days.


This limited warranty does not cover defects from product misuse, product neglect, product abuse, product tampering, product alterations and unauthorized product repairs. Furthermore, this warranty does not cover any consequential damage to a person or property other than the product purchased. Jawbone PRIME reserves the right to repair or replace the product if limited warranty applies.


Privacy & Security:


Your Privacy

Your privacy is very important to us. Jawbone PRIME, Inc. does not sell, exchange, or distribute your e-mail address or personal data to anyone. In order to ship products and contact our valued customers, it is necessary to gather some information about you. We feel it is your right to know how the information collected will be used.


Your e-mail will be used as a primary form of communication. We will send all order related information to the e-mail address you provide. Jawbone PRIME may periodically send information about specials, giveaways, promotions and new products to you via e-mail. Please let us know if you would rather not receive these promotional announcements and we will be happy to remove you from our list.


Your address is only used to ship the product(s) to you. We do not participate in any direct mailings nor will we sell, share or provide your information to any company who does.


Generally, we do not monitor the age of visitors to our website nor is our website structured to attract any under age 13. Therefore we believe it is ultimately the parents’ responsibility to supervise their children’s online activities.

Online Security

Whenever you provide any order information, we use SSL technology to make sure that it is "encrypted," or, scrambled, so that no one else can read it while it is being transmitted over Internet. After you place an order all information (such as your name, address, and email address) is safely stored behind a firewall.